Return & Refund Policy

Thanks for visit at www.wskart.in

1. WHO IS WSKART ?

Wskart Seller – Retail Store India, a company incorporated under the laws of India, having its registered Rameshwar Industries Area, Survey no 18, Vavdi, Behind Parin Furniture, Rajkot – 360004 Gujarat INDIA. (“WSKART”) is a retail company which offers various retail solutions, including, through its website www.wskart.in, and its mobile and tablet applications (“Platforms”), various online Home Decorates and Improvement lifestyle, fashion and electronics solutions, which inter alia facilitate the sale and purchase of electronics, toys, and lifestyle and fashion merchandise (“Products”) by users of the Platforms (“Users”).

2. WHAT IS THIS CANCELLATION, RETURN AND REFUND POLICY?

2.1. In keeping with WSKART’s goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use at www.wskart.in/contact/, sets out WSKART’s procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

2.2. Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms. (Customer Friendly Returns & Refund Policy)

3. TERMS OF CANCELLATION

3.1. Cancellation before dispatch.

3.2. A User is permitted to fully or partially cancel orders prior to its dispatch from WSKART.

3.3. Upon successfully placing an order on the Platforms and after WSKART has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

3.4. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting WSKART to process a cancellation by sending an email to cs@wskart.in.

3.5. Refund. In all events of cancellation prior to the dispatch of the purchased Products, WSKART shall initiate refunds within 3 (Three) business days from the date on which it received the request from the Customer.

3.6. In case of cash on delivery, the refund will reflect in the Customer’s bank account / Pay Wallets and/or the User’s WSKART Wallet (as defined by customer) within  3 working Days (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which WSKART initiates the refund.

4. TERMS OF RETURN AND REFUND

4.1.1 All Products of Rs.99/- Below are not Returnable. 

4.1.2 All Orders which have Applied Coupon Code are not Returnable. (Only Replacement If Manufacturing Defect.)

4.2. The category-wise details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product specific return information.

PRODUCT CATEGORY		RETURN PERIOD
HEALTH & HYGIENE	Face Mask, Hand Sanitizer  and Health & Hygiene Products ETC…	No Returns And No Exchange
GROCERY	Fresh Grocery & Dry Food and Gourmet Food Staples, Snacks, Beverages, Household Essentials ETC…	No Returns And No Exchange
KITCHENWARE	Kitchen Storage Container, Kitchen Tableware, Kitchen Tools, Mixer Grinder ETC…	Easy in 5 Calendar days Return.  (From the date of delivery.)
HARDWARE	Curtain Accessories, Main Door Handle, Cabinet Handles & Fittings, Sofa Furniture Leg, Hardware Door Fittings,	Easy in 5 Calendar days Return.  (From the date of delivery.)
BATHROOM ACCESSORIES	Bathroom Soap Dispenser, Bathroom Soap Dish Holders, Basin Taps, Bath Shelf & Storage, Bath Taps, Bathroom Shelves ETC…	Easy in 5 Calendar days Return.  (From the date of delivery.)
FASHION JEWELRY	Bangles Bracelets, Earrings, Jeweler Sets, Necklaces & Chains, Pendant Set, ETC…	Easy in 5 Calendar days Return.  (From the date of delivery.)

4.3. Customer has ship Return products on our Registered Address “Wskart Seller – Retail Store, Address- Rameshwar Ind. Area, Survey no 18, Behind Parin Furniture, National Highway 8B, Vavdi, Rajkot 360004 Guj. INDIA. Order No. ________.  M0- 909 939 0055 “ and  Return shipping charges will not be refunded in case of Customer Return.

4.4. Customer has Email below Details on cs@wskart.in for Order Refund –

Email Subject: Refund for Order No.: XXXX

Order Number : _______________
Refund Mode(Gpay/Phonepay/UPI ID/ Bank Detail) : _______________
Name of Beneficiary: : _______________
Other Details (If Any) : __________________
(Refund credit time Maximum 3 Working Days.)

5. GRIEVANCE REDRESSAL

Any grievances relating to the Cancellation, Return and Refund Policy may be directed by you to the grievance officer of WSKART who can be contacted at cs@wskart.in. OR Call on customer care Team 909 939 0055