Returns and Refunds Policy

This Agreement was last modified on 04 February 2021.

Thanks for visit at www.wskart.in

1. WHO IS WSKART ?

Wskart Seller Retail Store, a company incorporated under the laws of India, having its registered Rameshwar Industries Area, Survey no 18, Vavdi, Behind Parin Furniture, Rajkot – 360004 Gujarat INDIA. (“WSKART”) is a retail company which offers various retail solutions, including, through its website www.wskart.in, and its mobile and tablet applications (“Platforms”), various online Home Decorates and Improvement lifestyle, fashion and electronics solutions, which inter alia facilitate the sale and purchase of electronics, toys, and lifestyle and fashion merchandise (“Products”) by users of the Platforms (“Users”).

 

2. WHAT IS THIS CANCELLATION, RETURN AND REFUND POLICY?

2.1. In keeping with WSKART’s goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use at www.wskart.in/contact/, sets out WSKART’s procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

2.2. Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms. (Customer Friendly Returns & Refund Policy)

 

3. TERMS OF CANCELLATION

3.1. Cancellation before dispatch.

3.2. A User is permitted to fully or partially cancel orders prior to its dispatch from WSKART.

3.3. Upon successfully placing an order on the Platforms and after WSKART has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

3.4. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting WSKART to process a cancellation by sending an email to cs@wskart.in.

3.5. Refund. In all events of cancellation prior to the dispatch of the purchased Products, WSKART shall initiate refunds within 3 (Three) business days from the date on which it received the request from the User.

3.6. In case of cash on delivery, the refund will reflect in the User’s bank account and/or the User’s WSKART Wallet (as defined by customer) within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which WSKART initiates the refund.

 

4. TERMS OF RETURN AND REFUND

4.1.1 All Products of Rs.99/- Below are not Returnable. 

4.1.2 All Orders of Wishday Sale are not Returnable. (Only Replacement If Manufacturing Defect.)

4.2. The category-wise details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product specific return information.

PRODUCT CATEGORY RETURN PERIOD
HEALTH & HYGIENE Face Mask, Hand Sanitizer  and Health & Hygiene Products ETC… No Returns And No Exchange
HOME DECOR IMPROVEMENT Exclusive Hook Rail, Home Furniture, Wall Shelves and Key Stand ETC… Easy 5 Calendar days from  Return  the date of delivery.
KITCHENWARE Kitchen Storage Container, Kitchen Tableware, Kitchen Tools, Mixer Grinder ETC… Easy 5 Calendar days from  Return  the date of delivery.
HARDWARE Curtain Accessories, Main Door Handle, Cabinet Handles & Fittings, Sofa Furniture Leg, Hardware Door Fittings, Easy 5 Calendar days  Return  from the date of delivery.
BATHROOM ACCESSORIES Bathroom Soap Dispenser, Bathroom Soap Dish Holders, Basin Taps, Bath Shelf & Storage, Bath Taps, Bathroom Shelves ETC… Easy 5 Calendar days  Return  from the date of delivery.
FASHION JEWELRY Bangles Bracelets, Earrings, Jeweler Sets, Necklaces & Chains, Pendant Set, ETC… Easy 5 Calendar days Return from the date of delivery.

4.3. The shipping charges will not be refunded in case of Return.

5. GRIEVANCE REDRESSAL

Any grievances relating to the Cancellation, Return and Refund Policy may be directed by you to the grievance officer of WSKART who can be contacted at cs@wskart.in.